As the Associate, Development Operations, you will be at the heart of our mission, driving efficiency and precision in our fundraising efforts. Reporting to the Senior Manager, Development Operations, you’ll provide essential administrative and Salesforce support across the dynamic Development, Marketing & Events (DME) team. In this role, you’ll learn our data management systems, implement best practices for data accuracy and efficiency, and play a critical role in supporting fundraisers and events by ensuring data integrity and providing insights that track and analyze the success of our initiatives. 

Responsibilities 

Responsibilities include, but are not limited to: 

Data Entry and Management 

• Provide administrative and data entry support to the Development, Marketing, and Engagement (DME) team.
• Accurately input, update, and maintain donor-related data and research in Salesforce. 
• Support the entry and tracking of events and communication campaigns in Salesforce.
• Integrate data from third-party platforms into Salesforce.
• Assist with daily gift entry processing and acknowledgment generation, as needed.
• Conduct regular Salesforce data audits to ensure accuracy, quality, and consistency.

Reporting 

• Create and maintain reports and dashboards to provide at-a-glance summaries for DME staff.
• Generate ad hoc reports in response to specific data-related inquiries across the team.
• Gather and consolidate campaign-related data to support on-going analysis.  

Supporting Team Operations 

• Respond to donor and stakeholder inquiries via phone or email, delivering prompt and courteous customer service. 
• Assist with event check-in, registration, and guest greeting throughout the year.
• Maintain and update documentation for data entry processes and procedures.
• Provide project management support by tracking tasks, deadlines, and deliverables to ensure the team remains organized and on schedule.
• Participate in cross-functional meetings and projects to help standardize data entry practices across the organization.

Qualifications: 

• Bachelor’s Degree is preferred but not required
• Strong critical thinker with keen attention to detail
• Exceptional communicator: skilled listener, asks the right questions, builds relationships with others effectively, strong written and verbal communication
• Exemplary customer service skills and strong work ethic with the ability to thrive in a fast-paced, entrepreneurial environment
• Proactive learner and problem solver; can identify inefficiencies and generate effective solutions
• Exceptional judgment: is a team player but knows when to ask for help
• Always on time, always reliable, always professional
• Strong knowledge of Excel and Salesforce (or other CRM databases)
• A passion for and deep understanding of Robin Hood’s mission
• Highly effective interpersonal and relational skills, including a demonstrated ability to work successfully across complex, matrixed teams and with roles at multiple levels
• A good blend of entrepreneurial spirit and the capacity to work within a team
• Embraces ambiguity and has a willingness to “roll up their sleeves”  
• High degree of self-awareness, humility, and diplomacy
• Sense of humor and skillful listener  

Diversity, Equity, and Inclusion 

Robin Hood is committed to promoting diversity, equity, inclusion, and representation in all aspects of its work. As New York City’s largest poverty-fighting organization, Robin Hood believes that building a diverse team is fundamental to its ability to effectively serve and strengthen organizations serving the most vulnerable communities in the city, and to influence the policies that affect them. 

Robin Hood believes in the potential that diversity creates – deep and responsive relationships with its community partners; the ability to solve complex problems efficiently and effectively; and, most importantly, the ability of its diverse staff to work to its full capacity. 

Robin Hood builds diversity, inclusion, and equity practices into all aspects of its work. Its practices, values, traditions, and beliefs are embedded in the inclusive culture that it creates. Operationally, its formal and informal structures support a work environment that advances the professional development of staff at all levels, allows for innovation, and grounds its work as poverty fighters. 

In its workplace, diversity equals representation. Robin Hood seeks to attract and retain a staff that reflects the communities that it serves. Racial and ethnic diversity matter to it, as does diversity among other cultural identifiers (ability, educational background, generation, gender, gender expression religion, immigration status, military status, sexual orientation, socioeconomic status). 

Diversity within Robin Hood’s staff is enhanced by its efforts at meaningful inclusion. It ensures that team members are empowered to make decisions, offer actionable feedback, and share credit for team success. Further, Robin Hood seeks to develop its talent professionally and has created an intentional focus on mentorship and sponsorship, particularly of junior staff. its goal is to encourage long term talent retention and engagement, while fostering a culture of innovation.  

Robin Hood Guiding Principles 

As an organization committed to economic mobility, our work is grounded in the following Guiding Principles: 

• Diversity, equity, and inclusion 
• Proximity and humanity
• Risk-taking and innovation           

Robin Hood’s professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status.  Robin Hood’s colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect. 

• Robin Hood puts people first. Always.
• Robin Hood is unafraid to take action and create solutions.
• Robin Hood is data driven and heart led.
• Robin Hood works the coat check.

Salary and Benefits 

Robin Hood offers a competitive compensation package, with a salary range determined by years of experience, skills, and abilities. Each candidate’s placement within the range will be based on these factors while ensuring alignment with our commitment to equitable internal pay practices. 

Robin Hood’s extensive benefits include medical, dental, vision, and life insurance, a 403(b) retirement plan with employer match, and a 12% employer contribution to a 401(a) retirement plan. We also support a healthy work-life balance by providing new hires with 20 days of accrued paid time off. This position is based in New York City and follows a hybrid work environment, with employees generally expected to work in the office two days per week, though some teams may require additional in-office days based on operational needs.

The salary range for this position is $65,000 – $72,000. 

This position is located in New York City. 

To Apply 

Please visit Robin Hood’s website to complete our online application. 

Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply. 

Please note that Robin Hood Foundation has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Robin Hood employees are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.